AIDA – Return Policy


All returns must have RMA number assigned by AIDA. Please contact us so we can issue a RMA number. Any product returned to AIDA without a RMA number will be returned back to the customer.

Authorized returns must be shipped prepaid to AIDA. AIDA cannot accept freight collect shipments.

After receiving return authorization from AIDA, please make sure your package is adequately packaged in order to prevent from a further damage.

If the returned product is physically damaged or missing any of its original accessories, the product will be returned to the customer in “AS IS” condition.

If your product has a defect, AIDA will repair or replace the product at no additional cost.

If there is no defect found on the returned product, you are responsible for all shipping charges.

AIDA reserves the right to deny a return.